Support

Need help with one of our apps or websites? We're happy to help.

Get in touch

Email us and tell us which app or website you're using, what device and system version you have, and what happened. A screenshot often helps.

The address is shown as an image to reduce spam. Please type it into your email app. We usually reply within two working days.

Common questions

How do I cancel a subscription?

Subscriptions bought in our iPhone and iPad apps are managed by Apple. Open Settings, tap your name, then Subscriptions, and choose the subscription you want to change or cancel. See Apple's guide.

How do I get a refund?

Payments in our apps are processed by Apple, so refunds are handled by Apple too. You can request one at reportaproblem.apple.com.

How do I restore a purchase on a new device?

Sign in with the same Apple ID, open the app and use "Restore purchases" in its settings.

How do I delete my data?

Data you create in our apps is stored on your device and, if you use iCloud, in your own iCloud account. Deleting the app removes the data on your device. Our privacy policy explains how to remove iCloud data and how to contact us about any other data.